Emotional Intelligence – A – Z Coaching and Mentoring

about us hero image

A – Z Coaching and Mentoring – This week’s extract from Clare Smale’s book highlights ‘Emotional Intelligence’ in the contact of coaching.

Don’t forget if you have a special request for a definition of a coaching term or principle, just let us know! Perfect for anyone studying for an ILM Coaching & Mentoring qualification, or as a refresher for experienced coaches.


Emotional intelligence is the ability to recognise emotions and manage them effectively. Daniel Goleman (1996) identified the five ‘domains’ of emotional intelligence as:

  1. Knowing your emotions
  2. Managing your own emotions
  3. Motivating yourself
  4. Recognising and understanding the emotions of others
  5. Managing relationships, i.e. managing the emotions of others.

Coaches manage their own emotional intelligence in service of their clients and seek continuous improvement. They are then be able to model the behaviours they are seeking to develop in their clients. Coaching can support clients to explore the impact they have on others at work, home or in another aspect of their life.

Taken from the A-Z Coaching Handbook by Clare M Smale where you will find a comprehensive A-Z, plus a full list of references.


View Blog Categories

Contact Clare and the i2l team

Still not sure if we’re the right training provider for you?

Speak to one of our team to find out more.

Stay updated

More Posts

Being non-judgemental – 3 simple steps for coaches

Intruding – A – Z Coaching and Mentoring

Fishbone Analysis

Armenia develops its managers of tomorrow – with help from inspired2learn

How to give constructive feedback

Yerkes-Dodson Curve

Communication Models

Clare’s Coaching Cards – Great Ways to Use Them – Part 2