Terms & Conditions

1. Cancellation 

1.1. Training courses and qualifications

Your statutory right under the The Consumer Contracts Regulations, 2014, allows you 14 days (from the date we start you on your programme or training course) in which to make a written request for cancellation. This can be by email or letter. If you cancel within this period, we will return in full any fees you have already paid.

Note: qualification programmes – if you pay us within 14 days of enrolling, we will register you straight away with the  ILM and pay them your registration fee. In this case, if you then cancel within the 14 days your refund will not include the  ILM registration fee which is non-refundable.

After this 14 day period, all fees are non-refundable.

1.2. Coaching & Supervision Services

If you cancel within 24 hours of a coaching appointment the full fee will be invoiced

If you cancel with more than 24 hours notice, the session will not be charged

1.3. inspired2learn’s right to cancel

Inspired2learn reserve the right cancel a programme of study with you if we feel for any reason that we are unable to successfully complete the programme with you. If we cancel a programme, you will receive a refund of fees already paid, less costs incurred to date – we will explain this to you in full at time of cancellation.

2. Fee Payments

Study fees must be paid according to the payment schedule agreed when you enrol with us. We will only register you with the Awarding Body (ILM) on receipt of your full payment or agreed first installment.

When payment has been agreed by way of an instalment plan, you agree to make the required payment on the dates agreed from the outset, via direct debit. In the event of a payment not being received, we reserve the right to withdraw our services and cancel your enrolment with no refund of any fees already paid.

3. Timescales for qualifications

You will agree with us your own personalised schedule of assignment submissions and course completion date. You will need to have completed and passed your final assignment at least six weeks before the end of the registration period for your qualification. This allows us time to process get your  qualification sign-off through the ILM external moderation process.

The support period for all ILM qualifications in coaching, mentoring and supervision is 1 year. extensions are available and a fee will be charged for this.

Extensions of registration periods

This can be arranged if the syllabus is still current and at the descretion of isnpired2learn’s Porgramme Directors. Extensions to the above timescales are not guaranteed and the committment of the learner and their progress to date will be taken into account. Charges apply depending on the additional time required and the level of support required. These will be quoted on request.

Note: evening and weekend contact with your tutor is not available, but may be offered at a tutor’s individual discretion. If you are outside of the UK in a different timezone, we will need to discuss the practicalities of  support across different time zones.

inspired2learn will:

• assess and moderate your assignments in line with the requirements of the Awarding Body, and within agreed timescales
• be available during normal office hours, Mon-Friday, 9am – 5pm throughout your programme to answer basic administrative queries you have about your programme of study
• provide access to learning resources
• issue your Awarding Body certificate to you on successful completion of the qualification

T&Cs are available in full at enrolment.

Proof of ID: As a regulatory requirement we will might need you to send us by e-mail a copy of your passport or driving license with photo ID – you will be required to do this as soon as possible after your enrolment to enquiries@inspired2learn.co.uk. We might not be able to start you on your study programme until we have received this.

4. Complaints

If you have a complaint, concern or criticism about any services we offer, please contact Clare Smale at clare@inspired2learn.co.uk

5. Other Policies

If you wish to view any of our policies in full, please e-mail enquiries@inspired2learn.co.uk

Interpretation

(i) In these conditions: –

• “the Agenda” means the course content and related information and documentation published by the Company in relation to a particular training course.
• “the Company” means i2l Ltd trading as inspired2learn
• “the Client” means the person or company with whom the Company is contracted to provide the Services
• “Conditions” means the terms and conditions set out in this document and any special terms and conditions agreed in writing between the Company and the Client
• “Delegate” means a representative or representatives of the Client appointed by the Client to attend a training course or qualification programme provided by the Company.
• “Force Majeure” means an act of God including but not limited to fire, flood, earthquake, windstorm or other natural disaster, act of warfare or insurrection, damage to property by or under the Order of any Government or Public or Local Authority or imposition of any Government Sanction, embargo or similar action, Judgment, Order, Decree, Embargo, Blockade, Labour Dispute including but not limited to strike, lock-out or boycott, interruption or failure of service including but not limited to electric, power, gas, water or telephone service and/or Network, act or omission of any third party service providers including but not limited to hotel or conference centre or other Venue proprietors.
• “Intellectual Property” means all patent or letters patent claims in patent trademarks service marks registered designs copyright design right inventions and any similar rights
• “The Services” means the provision of coaching, supervision, a training course or qualification programme and/or any other discipline to be provided by the Company
• “Trainer ” means the person appointed by the Company to provide the Services at a particular training course
• “Venue” means the such place of business within the UK as may be notified by the Company to the Client as the place where the Services shall be provided.

The Company’s Obligations

The Company will provide the Services with reasonable care and skill and faith but shall not be liable to the Client for any loss or damage suffered or liabilities howsoever arising out of the provision of the Services save where arising directly due to the gross negligence of the Company but in any event the Company shall not be liable in any manner whatsoever to the Client or any third party for any loss damage or liability arising as a result of the interpretation or implementation of the Services by the Client or a third party

Payment Terms and Cancellation

• All fees payable in respect of each training course shall be paid by the Client to the Company at least 28 days prior to the date of the relevant training course for which the fee is due, time being of the essence.
• Payment of the course fees by the Client shall be deemed to constitute acceptance by the Client of the suitability of the Agenda both for its own needs and those of any Delegate.
• In the event that payment is not received by the Company in accordance with the provisions of sub clause 1 above then the Company shall be entitled in its absolute discretion to decline to provide the Services to the Client.
• In the event that the Client cancels a particular training course then:
• provided the Client has given at least 28 days notice of such cancellation to the Company the Client shall be entitled to a refund of 75% of all fees paid on account
• In the event that the Client has provided less than 28 days notice of such cancellation but more than 7 days then the Client shall be entitled to a refund of 50% of all fees paid on account
• Where the Client has given less than 7 days notice of such cancellation to the client then the Client shall not be entitled to any refund of  fees paid on account

Delegates

• The Company retains the right in its absolute discretion to refuse to provide the Services to a particular Delegate or to eject a Delegate from the training course if the Company considers that Delegate to be disruptive or abusive or a disturbance to other delegates

Trainer

The Company shall provide the Client with full details of the Trainer and shall use its reasonable endeavours to ensure that that trainer provides such Services but the Company retains the right in its absolute discretion to substitute that Trainer without notice at any particular time.

Venue

The Company shall use its reasonable endeavours to ensure that the Services are provided at the advertised Venue but reserves the right, in its absolute discretion, to substitute the Venue should circumstances dictate.

Consultancy Information and Data

Notwithstanding anything else set out in these conditions the intellectual property and copyright in respect of any course materials and any other electronic and written information and data prepared by the Company for or in connection with the provision of the Services shall remain vested in the Company absolutely.

Force Majeure and Sickness

• Neither the Company nor any of its employees, agents or subcontractors shall be considered in breach of contract or to be under any liability whatsoever to the Customer for the non-performance, part-performance, defective performance or delay in performance of any obligation performed or to be performed by the Company, its employees, agents or sub-contractors under the Contract which is directly or indirectly caused or is as a result of an event of Force Majeure and the dates and time scales (if any) directly agreed between the parties/or the performance of the Services shall be extended by a fair and reasonable period of time which is sufficient to enable the Company to perform or re-perform the relevant contractual obligation
• Neither the Company nor any of its employees, agents or subcontractors shall be considered in breach of contract or to be under any liability whatsoever to the Customer for the non-performance, part-performance, defective performance or delay in performance of any obligation performed or to be performed by the Company, its employees, agents or sub-contractors under the Contract which is directly or indirectly caused or is as a result of ill health, sickness or accident affecting any Trainer or any employee or sub contractor of the Company.

VAT

All sums payable to the Company unless otherwise stated are subject to VAT.

Termination

1. The Company shall be entitled to terminate all contracts between the company and the Client in the event of:
   1. failure on the part of the Client to make punctual payment of all sums due to the Company;
   2. failure on the part of the client to perform its obligations as set out herein;
   3. the appointment of a receiver administrator administrative receiver or trustee in bankruptcy of the Client’s property or any assets or any part of them or if a Court Order is made or a resolution passed for the winding up of the Client or if the Client commits an act of bankruptcy or any bankruptcy petition is presented against the Client

Payment – All charges are in pounds sterling.