Accountability – A-Z of Coaching & Mentoring

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A – Z Coaching and Mentoring – This week’s extract highlights the importance of ‘Accountability’ and practical ways to create it.

Don’t forget if you have a special request for a definition of a coaching term or principle, just let us know! Perfect for anyone studying for an ILM Coaching & Mentoring qualification, or as a refresher for experienced coaches.



Coaching should be challenging with measurable results:

  • Set clear, written, measurable and deadline driven actions at the end of a coaching session.
  • Set clear verbal expectations about change and achievement.
  • Request a verbal progress report at the start of each coaching session – go back to the agreed actions and review progress or achievement against each step – this relies on clear actions having been set in the previous session.
  • Ask direct and closed questions such as ‘did you complete that step? Yes or No?’
  • Phrase  questions in a way that assumes the step has been completed as this avoids confrontation.
  • Accept there might be good reasons why things didn’t get done, but don’t lower the standard – assume the client is still going to take the step, gain continued commitment and assume future success.

Here are three good questions for creating accountability:

  1. What are you going to do?
  2. When will you do it?
  3. How will you know?

Taken from the A-Z Coaching Handbook by Clare Smale where you will find a comprehensive A-Z, plus a full list of references.

Contact us for your copy or order through our website. Click here to find out more about ILM Qualifications.

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